Refund policy
Returns & Refunds Policy
Perth Diesel Heaters
At Perth Diesel Heaters, we aim to provide quality products and reliable service. If something isn’t right with your order, we will work with you to resolve it as quickly as possible.
This policy outlines how returns, refunds, and exchanges are handled.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy overrides your rights under Australian Consumer Law.
Change of Mind Returns
If you change your mind about a purchase, we may offer a return subject to the following conditions:
• Return requests must be made within 14 days of receiving the item
• Items must be unused, unopened, and in original packaging
• Products must be in resalable condition
• Proof of purchase is required
Change-of-mind returns may be subject to:
Please note that used, installed, or damaged items cannot be returned for change of mind.
Faulty or Damaged Products
If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible.
We may ask for:
• Your order number
• A description of the issue
• Photos or videos of the fault
Depending on the situation, we may offer:
• A replacement product
• A repair
• A refund
We may require the item to be returned for inspection before processing the claim.
Products That Cannot Be Returned
The following items cannot be returned unless faulty:
• Items that have been installed or used
• Electrical components that have been connected or modified
• Special order or custom products
• Items returned without original packaging
Installation & Compatibility
Customers are responsible for ensuring that products are suitable for their intended application before installation.
Perth Diesel Heaters cannot accept returns for products that have been incorrectly installed, modified, or damaged during installation.
If you are unsure about compatibility, please contact us before purchasing and we will be happy to help.
Return Process
To request a return, please contact us before sending any items back.
Email: info@perthdieselheaters.com.au
Website: www.perthdieselheaters.com.au
Please include:
• Your order number
• The product name
• The reason for the return
If your return is approved, we will provide instructions on how to send the item back.
Refund Processing
Once your return is received and inspected, we will notify you of the outcome.
If approved:
• Refunds will be issued to the original payment method
• Processing time is typically 3–7 business days.
Shipping costs are non-refundable unless the return is due to our error or a faulty product.
Contact Us
If you have any questions about our returns policy, please contact us.
Perth Diesel Heaters
Website: www.perthdieselheaters.com.au
Email: info@perthdieselheaters.com.au